FAQs

About Spooky Box Club

Spooky Box Club is a UK based subscription service specialising and creating merchandise for the Gothic and alternative crowd. Our products are designed solely for distribution by and through Spooky Box.

Our products are handmade by craftsmen and artisans one piece at a time. Due to this process, there may be slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.

 

What is your Privacy Policy

Your Personal Details will never be given to third parties

Spooky Box Club does not hold customers financial details such as bank details, credit/debit card information and would never ask for this information from customers. 

All financial transactions are processed by PayPal.

Payment

We accept PayPal if you already have an account.

You may also use a Debit/Credit Card for your payments through PayPal as a guest without having to open a PayPal account.

I would like to contact Customer Services at Spooky Box Club

We are an online company and can be contacted via e-mail: info@spookyboxclub.com

Please note emails will be only be answered during weekdays and you will not receive a response during the weekend.

I have forgotten my password

You can reset your password by entering your account e-mail address on the Forgot Password page. An email will be sent to you with instructions for changing your password.

If you have difficulty resetting your password then please e-mail us at info@spookyboxclub.com

Subscriptions and Pre ordering

Customers have the choice of Subscribing to receive goody boxes or Pre-ordering a specific theme of their liking.

Subscriptions close on the 12th day of each month.

Pre orders close on the 29th day of the month.

How much does it cost?

Prices are in UK British Pounds £

 

Country Zone Subscription Price includes postage & packaging Pre-Order Price includes postage & packaging
1 £31.50 £31.50
2 £40.50 £40.50

 

Zone 1: UK

Zone 2: Rest of the world

Are there any hidden fees?

Absolutely not, if you are unsure about the cost of items, simply go to the Checkout screen and you will be able to see the price of each item as well as shipping & packaging costs.

 

If you are an international customer, you can Google the amount from British Pounds £ to your currency and you will see an approximate value of the total cost of your order.

I have just preordered a Spooky Box / I have just signed up to a subscription, what can I expect to receive?

Every month we list a new theme and each collection is filled with unique items we design which could include pieces of jewellery, patches, pins, buttons, stickers, bigger fashion accessories such as bags, scarves, hats as well as home ware. The majority of our items are not available to purchase anywhere else and are completely unique to Spooky Box Club.

I have missed the deadline to subscribe /preorder a new theme; can I still purchase this box?

Once all subscribers have received their boxes for that theme, we will check our inventory and if there is any stock left over, we will list the remaining boxes and individual items in the Shop section of the website.

When will I be billed?

When you Pre-order a new theme, PayPal deducts the payment on the day of purchase.

Subscription payments come out on the 13th of each month.

 

Please note that 3 or more payments always overlap between getting a box and this is normal. This is because Spooky Boxes can take 3 months or more to design and produce.

The custom made products contained in your Spooky Box take a long time to design, hand make and manufacture, so please view the slider/counter at the bottom of the website homepage and follow us on Instagram for updates on when the boxes ship out and sneak peeks.

You can cancel your order or subscription at any time as long the order has not been dispatched.

Do I have to subscribe / prereorder every month?

Customers pre-ordering new themed boxes will need to visit the website every month and pre-order between the 1st and 29th of the month if the theme is to their liking.

Customers who are subscribers do not have to re order every month.

They will be automatically billed each month by PayPal for the new theme.

 

How do I cancel my order or subscription?

  • You can cancel your subscription by logging in to your account to cancel your subscription.

 

If your preordered box or other purchases have not been dispatched, you can cancel your order by sending an e-mail to info@spookyboxclub.com requesting a cancellation.

 

– Furthermore, if you are a subscriber, your monthly subscription payment is taken on the 13th of each month after your initial signup. If wish to cancel, you can also send an e-mail to info@spookyboxclub.com before the 13th of the month and we will cancel your subscription.

Please ensure that you contact your bank / PayPal to cancel the standing order payments to Spooky Box Club.

If your orders have been shipped however, we will be unable to offer you a refund.

 

Where do you ship?

We ship worldwide.

How much is shipping?

Country

Zone

Item type Number of Items Shipping & Packaging
1 Small 1 £2.00
1 Small 2 £2.50
1 Small 3 £3.50
1 Small 4 – 20 £5.50
1 Box item or Box 1 £5.50
2 Small 1 £5.00
2 Small 2 £10.00
2 Small 3-20 £14.50
2 Box item or Box 1 £14.50

Zone 1: UK

Zone 2: Rest of the world

Please note that not all single items are classed as small items and so the shipping rate will be different.

Please view your items and shipping total at the checkout before proceeding.

International Shipping

Orders are dispatched via FedEx, USPS, DPD, Royal Mail, DHL or one of their partners.

Delivery dates vary for each country.

Where shipping costs are over £14.50, customers will receive an e-mail with tracking information.

If shipping costs are under £14.50, orders are dispatched via an untracked service and the customer will receive an e-mail regarding the dispatch.

We are not liable for refunds on untracked items if they are lost during transit.

For peace of mind, if you wish your small order purchase to be sent via the tracked and signed service, contact us and we will calculate the extra shipping costs for you.

The customer is responsible for any import Duty and VAT charges. Customs / Import charges vary by destination.

**** Please note we do not ship to P.O. Boxes or Armed Forces ****

UK Shipping

Orders are dispatched via DPD, DHL, Royal Mail or other courier services.

All UK orders are dispatched via a tracked service.

Delivery dates are 1 to 3 days.

Address Change

It is the responsibility of the customer to inform us of an address change.

If you have changed your address, please send an e-mail to info@spookyboxclub.com and provide your new details.

This will allow us to update your address details on our couriers data base.

You will also need to update your address details on your Spooky Box account as well as PayPal.

Informing us of an address change whilst parcels are in transit will result in additional charges of £12 or more being applied. Please note these are courier charges.

 

A failure to informus ofanaddresschange will result in nonreceipt of goods.

No refunds will be issued in such circumstances.

Where parcels cannot be delivered due to the addressee having moved and not informing us, these will be destroyed by the courier company and not returned to us due the high cost involved.

 

By placing an order on our website, customers are committing to the shipping charges as specified on our website.

 

When will my Spooky Box ship?

There is a slider/timer at the bottom of the Homepage of the website indicating when the next themed box will be dispatched. This is updated every month.

 

Each new Spooky Box takes roughly 3 months or more to design and manufacture from scratch. There are times when delivery will take longer due to the amount of custom made products and the time it takes to have our designs produced by our manufacturers and shipped to us.

 

All customers who have pre-ordered a box or are on the subscription service; will receive an email with tracking information when their box is dispatched.

 

Worldwide shipping dates will vary depending on your local postal delivery service but are generally around 1 to 14 days.

 

Once your box is dispatched we have no control over the time it will take to reach you.

Please note that if your order is returned back to us due to non-delivery, new shipping charges will apply.

 

USA, Canada and Australia customers: FedEx / TNT /DHL will only hold your parcels for a limited time period before the parcels are destroyed by the courier company.

What if I want to return my Spooky Box?

Unfortunately we do not accept returns. If you are not sure Spooky Box is right for you then please have a look at the previous months offerings to decide. Many of our subscribers and sponsors have done unboxing videos on Youtube and you may view these before making a decision to make a purchase.

 

Is it possible to send a Spooky Box or small item as a gift?

Yes! We think it is a great idea and a Spooky Box or small item will be a wellreceived gift. All you have to do is fill in your recipients address details instead of yourown.

If you have any questions that are not covered in our FAQs, please feel free to send us an email to info@spookyboxclub.com